This research is a qualitative descriptive study with data collection techniques in the form of observation, interviews, and documentation. The government makes efforts to improve the quality of public services with various strategies in the hope of future changes.
It is necessary to improve the quality of public services because it is a real attitude of the government in carrying out the performance, responsibilities, and commitment of service provider organizations in relation to the needs, demands and interests of the community. The existence of these services is expected to be able to generate interest in reading children from an early age. Through the Children and Teenagers Fairy Tale service (DARLING) is a tangible proof of public service innovation that can meet people's needs through children's stories. Therefore the library is required to provide a quality service to fulfill community needs because good library services will be able to attract the community. Service is the most important element in the process of library activities. In carrying out its functions, the library is one of the government institutions that are required to provide public services.
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